Returns and Exchanges

Returns and exchanges policy

Return and exchange of products are subject to the following:

1. All defective merchandise for replacement or exchange must be returned within seven (7) days from the date of purchase, along with the official receipt that shall be issued together with the fulfilled item.
2. Non-food merchandise must be returned complete with original packaging, manual, and factory sales intact.
3. Undergarments and other opened or used personal items are not returnable nor exchangeable.
4. Items considered as "Service Center" are not refundable and will be returned to an authorized Service Center to repair under the manufacturer's warranty.
5. Replacement or exchange of fresh items is only valid within 24 hours from the date of purchase.
6. Food items to be returned should at least be 75% intact.

Cancellation policy

All orders are automatically processed on our system and prepared for fulfillment as soon as they are placed. During this process, we incur irreversible costs. Royal reserves the right to decline or cancel any order at any time, at our sole discretion. If you have already paid for your order before it was cancelled, we will refund your payment to you upon showing proof of your payment. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point.

If a customer requests a cancellation, the customer may reach out and send a message to “Contact Us” on this site. Please note that Customer Care uses the same process shown above, so we can't guarantee that we can cancel your order.