What are your store hours?
Our stores are open daily. Our Palm Street store is open from 9 a.m. to 7 p.m., while our Manila Avenue store is open from 9 a.m. to 8 p.m.
Where are your stores located?
We have stores on Palm Street and Manila Avenue in the Subic Bay Freeport Zone in Olongapo.
Do I need to be a member to shop?
There is no need to be a member to visit us, but you can register for our Royal Privilege Card to earn points while you shop.
How do I become a Royal Privilege Card member?
Check our Royal Privilege Card page for mechanics, or ask our store representatives how to apply.
Can I shop at your stores even if I’m not an OFW?
Yes, everyone is welcome to shop at Royal Duty Free!
What payment modes do you accept?
We accept the following modes of payment in our stores:
- Cash
- Credit Card and Debit Card (BDO, BPI, Security Bank, Metrobank, RCBC, Union Bank, PNB, Landbank, Chinabank, East West, International Cards)
- Mobile Payments (GCash, Maya, Alipay, Email Pay)
- Royal Electronic Gift Card (e-GC)
- 0% Installment and Deferred Payment Credit Card (BDO, BPI, Metrobank)
Do you accept US dollars as payment?
Yes, we accept US Dollar bills as a form of cash payment in our physical stores. The final sale amount will be based on the in-store base rate for that day.
Do you sell Royal Duty Free gift cards?
Yes! You can purchase our Electronic Gift Card (e-GC) at our stores.
Can I check if a particular item is available in your store?
Let us know what you're looking for, and we will check with our merchandising team if it’s available in our stores.
When is your next sale?
Stay updated on upcoming sales by following us on Facebook and Instagram.
Are pets allowed in the store?
Unfortunately, we cannot accommodate pets inside our stores. Thank you for understanding.
Where and when is the mass held at Royal?
Mass is celebrated every Sunday at 9:30 a.m. at our Manila Avenue store.
Customer suggestions and inquiries
Do you have any comments or concerns? Contact us and we'll get in touch with you as soon as possible!